Skruffs 2 Kruffs Terms and Conditions of Service

Important, please read.

1. 1All customers once booking accepted are advised to read terms and conditions on website and are obligated to all below terms.
2. 2All customers must have their Dogs on a lead when coming to salon.
3. 3All customers must park in the designated parking area outside the salon and not on main driveway potentially blocking other residents or property owners.
4. 4Customers must not collect their dog until the groomer contacts them. At no time must they arrive before contacted. This may excite the dog if the dog sees or smells the owner and jumps up or becomes unmanageable. If this does happen injury can easily occur as scissors and clippers should only be and can only be used on a dog that is quiet and compliant. Early return can put your dog and the groomer at risk.
5. 5Customers are not required to pay for groom until service completed. Any complaints can be discussed and full refund or part refund will occur.
6. 6Customers can only claim on the salon insurance if the dog is presented in a non-neglected and in healthy condition.
7. 7All health issues must be made aware to the groomer. This will be discussed with owner. An example of neglect situations is if a dog is very badly matted or emaciated resulting in increased potential for skin injury during the grooming procedure despite great care by the groomer. Vet bills will be the responsibility of the individual who neglected the dog.
8. 8All customers will be text the day before appointment for a reminder. If mobile phone number changed or given incorrectly this is responsibility of dog owner.
9. 9All customers will be made aware of the need to attend their appointments. Failure to cancel within 24 hour notice may result in full or partial charge for non-attendance.
10. 10All customers will be requested to give full name, address, telephone numbers and email if available. If refused then service may not be offered.
11. 11Payment will be made with cash, cheque or internet banking and must be made before leaving salon unless agreed with business owner.
12. 12All complaints will be taken very seriously.
13. 13All dogs will be cared for with utmost respect and never harmed.
14. 14Dogs will never be caged and will not be restrained unless needed to be for their safety. These Dogs will be slowly trained to accept eventual non restraint.
15. 15No dogs will be muzzled unless they need to be for their own safety as well as the groomers.
16. 16A muzzled dog will be slowly trained and reassured so that eventually muzzle removal will occur.
17. 17Due to the holistic nature of the business all customers will be given free advice about health, training, dog behaviour and any other issues which will help the owner manage their dog and improve the ownership relationship. All information is researched based and free of charge.